Exxon Mobil Smart Card+ FAQ

Q: Who is eligible to get the Exxon Mobil Smart Card+?

Anyone that is 18 years and older can apply for the Exxon Mobil Smart Card+. Applications are subject to credit approval by Citibank. Account must be open and in good standing at all times to get the automatic savings.

How the Exxon Mobil Smart Card+™ credit card works

Where does the Exxon Mobil Smart Card+ work? Will I be able to use the credit card in the convenience store or at other partner or retail locations?

The Exxon Mobil Smart Card+ is a proprietary label credit card that can only be used at participating Exxon™ and Mobil™ stations. It can be used for fuel or car washes purchased at the pump or though the Exxon Mobil Rewards+ app at most stations. It can also be used for snacks, drinks, fuel, car wash, and many other items purchased in the convenience store at most locations.

How much do I save when I purchase fuel at Exxon or Mobil stations with an Exxon Mobil Smart Card+?

Every time you use your Exxon Mobil Smart Card+ to pay for fuel at an Exxon or Mobil station, you enjoy an instant-savings rollback, right at the pump! Save 12¢* on every gallon of our best fuel ever: Synergy Supreme+™ premium gasoline. Or, save 10¢* a gallon on other Synergy™ fuel grade (Synergy Regular Gasoline, Synergy Extra Gasoline, and diesel fuel).

What happens if I swipe my card and I don’t see my discount at the pump?

If discounts at the pump are unavailable for any reason, you’ll receive the discounts as a statement credit in one to two billing cycles. In that case, you won’t see a reduction in the price per gallon at the pump. The statement credits will be posted to your monthly billing statement automatically.

What do I get 5% back on?

You can get 5%* back on purchases at participating Exxon and Mobil stations on items such as snacks, drinks, car washes, and more – for your first $1,200 of non-fuel purchases per year. Excluded items include fuel, lottery, money orders, and gift cards.

Where can I see the 5% back I earned with my Exxon Mobil Smart Card+?

The 5%* earned on your first $1,200 of non-fuel purchases per year will be paid as a credit on your monthly Citi statement. It may take 1-2 billing cycles for the statement credit to appear with qualifying purchases.

Enrollment

Who is eligible to get the Exxon Mobil Smart Card+?

Anyone that is 18 years and older can apply for the Exxon Mobil Smart Card+. Applications are subject to credit approval by Citibank. Account must be open and in good standing at all times to get the automatic savings.

How do I apply for the Exxon Mobil consumer credit card?

Apply at smartcardplus.com. During the application process, you will be directed to Citibank, the issuer of the card. Citibank uses encryption for application information. If Citibank approves your application, Citibank will mail you a physical credit card that you can begin using for payment at the pump and inside the store at participating Exxon and Mobil locations as soon as you receive it in the mail.

Can I apply for the Exxon Mobil Smart Card+ credit card through the Exxon Mobil Rewards+™ app?

Not at this moment. The option to apply for the Exxon Mobil Smart Card+ credit card through the Exxon Mobil Rewards+ app is currently unavailable. We plan to reinstate this feature at a later time and our team is actively working on it. We appreciate your patience and understanding in this matter.

If I have an issue while applying for the Exxon Mobil Smart Card+, who do I contact?

Please contact Exxon Mobil Smart Card+ Customer Service at 1-800-344-4355 (TTY: we accept 711 or other Relay Service) with 24/7 automated customer service and live customer support: Monday to Friday 7 a.m. to 9 p.m. CT, Saturday 9 a.m. to 7:30 p.m. CT and Sunday 11 a.m. to 7:30 p.m. CT. Online support is also available at www.exxonmobil.accountonline.com.

When will I get my new Exxon Mobil Smart Card+?

If your application is approved, a plastic Exxon Mobil Smart Card+ will arrive in the mail within 7 to 10 business days in most cases.

Exxon Mobil Rewards+™ and Exxon Mobil Smart Card+

Can I earn Exxon Mobil Rewards+ points when using my Exxon Mobil Smart Card+ credit card?

No, if you use Exxon Mobil Smart Card+ as your payment method, you get instant price per gallon savings on fuel and a statement credit on qualifying in-store and car wash purchases without needing to accumulate or use Exxon Mobil Rewards+ points. If you would like to earn Exxon Mobil Rewards+ points, please use a different payment method with your qualifying Exxon Mobil Rewards+ purchase.

Can I redeem Exxon Mobil Rewards+ points when using my Exxon Mobil Smart Card+ credit card?

Yes, you can redeem your eligible points balance while using your Exxon Mobil Smart Card+ as a payment method at participating Exxon and Mobil stations.

Do Exxon Mobil Rewards+ added benefits like Frequent Filler, and AARP bonus points work with Exxon Mobil Smart Card+?

No, these are exclusive benefits within the Exxon Mobil Rewards+ points-based program, and Exxon Mobil Smart Card+ benefits do not combine with the benefits of the Exxon Mobil Rewards+ program. To earn 6 cents in points for every purchase of Synergy Supreme+™ premium gas and to keep your Frequent Filler membership active, you can continue to make qualifying purchases using a different valid payment method.

Can I get Tobacco Program discounts when purchasing tobacco with the Exxon Mobil Smart Card+?

To get the Tobacco Program discounts at participating Exxon and Mobil locations, swipe your Exxon Mobil Rewards+ loyalty card or type in the phone number associated with your Exxon Mobil Rewards+ account before paying for your qualifying purchase. If using your Exxon Mobil Smart Card+ as the payment method, you will also earn a 5% back as a statement credit on your first $1,200 of non-fuel purchases per year.

*Subject to credit approval. New accounts only. You will receive ongoing fuel savings of 12¢ per gallon on Synergy Supreme+™ premium fuel and 10¢ per gallon on other Synergy™ fuel grades, which will be received as a reduced fuel price at the point of sale. In the event discounts at the point of sale are unavailable for any reason, you will receive the earned discounts as a statement credit within 1 to 2 billing cycles. In that case, you will not see the 12¢ per gallon or 10¢ per gallon reduction in the price per gallon at the pump or prior to the completion of an in-store fuel purchase. You can earn 5% back in statement credit rebates on your first $1,200 in Exxon and Mobil non-fuel purchases made each year with your card at Exxon and Mobil locations. You will not earn rebates on Exxon or Mobil non-fuel purchases in excess of $1,200 each year. Qualifying in-store purchases exclude lottery tickets, money orders and gift cards. Exxon Mobil Rewards+ points will not be earned on purchases made with the Exxon Mobil Smart Card+™ credit card. Terms & Conditions of the Exxon Mobil Smart Card+™ Program apply.