Using the Exxon Mobil Rewards+™ app
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Citibank is the issuer of the Exxon Mobil Smart Card+ and the credit card application resides within Citi’s website. Citibank uses one of the most secure encryption technologies available today. Please familiarize yourself with Citi's website terms of use and privacy policy.
Compatibility, features and security
You can use the app to pay for fuel, earn rewards and redeem for dollar savings.
At this time, the Exxon Mobil Rewards+ app does not support Apple Watch use.
The Exxon Mobil Rewards+™ app has the same security standards as required of banks, so your data is kept private and secure. The initial setup process also has built-in customer authentication steps to confirm the validity of the customer and payment method.
The Exxon Mobil Rewards+ app is powered by Speedpass+ technology. Speedpass+ technology builds upon Exxon Mobil’s history of innovation at the pump, including the debut of the first pay-at-the-pump service in the 1980s, the launch of radio frequency identification (RFID)-enabled touchless payment in the 1990s and the implementation of mobile payment options at pumps across its network in the 2000s. Speedpass+ is the namesake of Exxon and Mobil’s first fuel payment app and lives on as the infrastructure and communication method which supports mobile payment transactions in our Exxon Mobil Rewards+ app today, allowing users to safely and securely pay for gas, earn points and get rewarded.
Pro tip:
Enable Face ID in the Exxon Mobil Rewards+™ app as an additional way to make sure you’re the only one who can access your information.
Methods of payment
Adding payment sources
Unfortunately, this feature is not available at this time.
Using your Exxon Mobil Smart Card+ in the app
Making a purchase
No; you cannot purchase convenience store items through the app at this time. Instead, please swipe your loyalty card or enter your ALT ID or phone number at the register, then proceed to a different payment method. Select sites will be able to scan the barcode from your app, but you will still have to use a different payment method.
In "Account", you can select how you’d like to receive your receipt. You can choose to receive receipts through email or at the pump. Whichever option you choose, a history of your transactions is available in the “Payment history” section.
Pro Tip:
To make sure you receive receipts the way you like, be sure to set your receipt preferences in the Exxon Mobil Rewards+™ app under “Communications.”
Earning/redeeming points
Help and troubleshooting
If you use the same email address for your app and online Exxon Mobil Rewards+™ accounts:
- Sign into your app.
- You should then be prompted to merge accounts.
- Enter your Exxon Mobil Rewards+ website account password to merge accounts and log in. (If you do not remember your website password, you can reset it at https://exxonandmobilrewardsplus.com/welcome/forgot-password. Once reset, enter the new password in the app.)
If you currently use different email addresses for your app and online accounts:
- Sign into https://exxonandmobilrewardsplus.com.
- Select “My Account.”
- Select “Update” next to the “Account” section and update your email address to match the email address you use for your app account login information.
- Select “Change password” next to the “Password” section, and update your Exxon Mobil Rewards+ website password to match your app account password.
- Log into the app with your login information, which should now match your online account.
If you share your rewards account number and phone number with another app user/member:.
- Sign into https://exxonandmobilrewardsplus.com.
- Select “My Account.”
- Select “Update” next to the “Account” section and update your phone number to a phone number that is different than the one you’ve been sharing with another member.
(You will continue sharing your earned loyalty points with the shared account, but each app user must have a unique phone number and card number associated with their app account.)
If the applicable steps above do not work, please contact Customer Service at EMRewards@exxonmobil.com or 800-243-9966.
This means your account has been temporarily blocked for your protection. At this time, you will not be able to use points for savings. Please contact Customer Service at 800-243-9966 for assistance.
As we continue to streamline the Exxon Mobil Rewards+™ app, Version 5.0.0 and later no longer includes the Facebook Login function.
To keep your points and continue using the app, follow these steps:
- Open your app and select “Sign In.”
- Enter the email address you used with your Facebook login as your username.
- Select “Forgot Password?” and confirm your email address.
- Retrieve the temporary password sent to your email inbox.
- Return to the app and select “Sign In.”
- Enter the temporary password and select “Sign In.”
- Create a new password for the app.
If the steps above do not work, please contact Customer Service at EMRewards@exxonmobil.com or 800-243-9966.
Terms & Conditions
By tapping "Submit" to create an account, you agreed to accept the Terms & Conditions and the Privacy Policies for the Exxon Mobil Rewards+™ program and mobile app. Creation of an account through the mobile app will automatically enroll you in the Exxon Mobil Rewards+ program.
© 2022 ExxonMobil. All trademarks used herein are trademarks or registered trademarks of Exxon Mobil Corporation or one of its subsidiaries. All rights reserved.
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