FAQs: Exxon Mobil Rewards+™

How the Exxon Mobil Rewards+™ program works

What are the benefits of the program?
With the Exxon Mobil Rewards+™ program, you can earn points on items you purchase every day — like fuel, convenience store items and car washes. For every 100 points you earn, you can redeem for $1 in savings.

What do I earn points on?
You will earn 3 points per gallon on fuel and 2 points for every $1 you spend in the convenience store or on car washes. You'll also get access to special bonus point offers so you can earn points even faster. Plus, if you achieve Exxon Mobil Rewards+ Premium™ status, you can earn double base points on every gallon you purchase of Synergy Supreme+™ premium gasoline.

When can I begin earning and redeeming my points?
You will be able to earn points immediately when you pick up an Exxon Mobil Rewards+™ card. However, you must register your card to begin using points. You can register your card at emrewards.com/register, through our Exxon Mobil Rewards+ app or through our customer service call center at 888-REWARD+ (888-739-2730).

How many points do I need to have before I can redeem them for savings?
As soon as you reach 100 points, you can begin using them for savings on eligible purchases. Every 100 points is $1 off your purchase! You may use a maximum of 5,000 points in a single purchase for up to $50 in savings.

What happens if I select to redeem points, but my total is less than the points?
If you select to use your points but your total is less than the points’ value, your unused points will remain in your account to be used on future purchases.

Can I redeem points at the pump or in the store?
Yes; both! You can choose to redeem points for dollars off on the screen on the pump. Or, choose to use points in the convenience store when you pay for fuel and store items. You also can select to redeem points for dollars off in the mobile app before authorizing the pump to begin fueling.

How do I earn points on convenience store purchases or car washes?
You can earn points by fueling with the app, entering your Alt-ID (phone number) or swiping your physical Exxon Mobil Rewards+™ card. You can access the barcode in the app by tapping the loyalty point total in the top right corner of the home screen or under the loyalty section on the Account page. Please note that you will not earn points on car washes purchased at the car wash kiosk located near the car wash.

How do I earn or redeem points at the fuel pump?
To earn points at the pump, before providing a credit/debit card you may use the Exxon Mobil Rewards+™ app, enter your Alt-ID (phone number) or swipe your physical Exxon Mobil Rewards+ card. You also can select how many points you’d like to redeem at the pump.

How do I redeem points when checking out at the convenience store?
Inside the convenience store, you may use the Exxon Mobil Rewards+™ app, enter your Alt-ID (phone number) or swipe your physical Exxon Mobil Rewards+ card at checkout. Then select how many points you’d like to redeem.

Can I earn/redeem points on alcohol?
Generally, base points on alcohol can be earned in all states except Alabama, Arizona, Arkansas, California, Connecticut, Delaware, Hawaii, Kentucky, Louisiana, Maine, Mississippi, Missouri, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Dakota, Texas, Utah and West Virginia.

Can I earn/redeem points on tobacco?
Base points cannot be earned on tobacco purchases. Generally, bonus points can be earned on purchases in all states except Alaska, Arkansas, Connecticut, Hawaii, Mississippi, New Jersey and New York City. Points cannot be used on tobacco purchases.

Can I earn/redeem points on milk?
Points can be earned and used in all states except Pennsylvania, Maine and Massachusetts.

When will my points expire?
Points earned in 2019 will expire on December 31, 2020. Points earned in 2020 will expire on December 31, 2021.

Where can I redeem my points?
Simply use our station finder to find the closest participating Exxon™ or Mobil™ station. Please note that Exxon and Mobil stations with a 7-Eleven convenience store do not issue points on purchases paid for inside the convenience store.

Enrolling for rewards

How do I sign up?
Sign up or register your card at emrewards.com/register or with the Exxon Mobil Rewards+™ app. You’ll need to enter your full name, phone number, mailing address and email address. We use your mailing address to send your card and special mail offers. Your phone number is also your Alt-ID at the pump and convenience store to earn rewards without your card.

Do I need to have an Exxon Mobil Rewards+™ card to redeem points?
No; you do not need your card to redeem points. You can easily redeem points using your Alt-ID (phone number) or the Exxon Mobil Rewards+ mobile app.

What is my PIN and how can I reset it?
Your PIN is set up when you register your account. Your PIN can be reset by logging in here and navigating to My Account. Your PIN is required for redeeming points when using your Alt-ID (phone number).

Do I need my PIN to redeem points?
You will need your PIN when you are using your Alt-ID (phone number) to redeem points. You do not need your PIN to redeem points when you are using the mobile app or the physical card.

Can I link my credit card or Smart Card to my Exxon Mobil Rewards+™ account?
You cannot link a payment method to a physical Exxon Mobil Rewards+ card, but you can download the Exxon Mobil Rewards+ app for free, sign into the app with your Exxon Mobil Rewards+ account information, and add a valid method of payment to the app.

Cards and accounts

What if I don't receive my Exxon Mobil Rewards+™ card in the mail?
Your card may take up to 4 weeks to arrive and will be mailed to the address you provided during enrollment. While waiting for your physical card to arrive in the mail, you may always use your Alt-ID (phone number) at the fuel pump and inside the convenience store to earn points on all transactions. If you don’t receive your card in the mail, please contact our customer service call center at 888-REWARD+ (888-739-2730) for further assistance.

What do I do if I lose my rewards card?
You may always use your Alt-ID (phone number) at the fuel pump and inside the convenience store to continue earning points on all transactions. You can also download the app so you can earn points and pay for fuel through the app. If you would like a replacement card, call our customer service center at 888-REWARD+ (888-739-2730), and we'll send you one right away.

Can I add multiple Exxon Mobil Rewards+™ cards to one Exxon Mobil Rewards+ account?
No; you can only use one Exxon Mobil Rewards+ card with a single Exxon Mobil Rewards+ account.

Can I link one Exxon Mobil Rewards+™ card to multiple Exxon Mobil Rewards+ accounts?
Yes; you can link multiple Exxon Mobil Rewards+ accounts together to share all earned points for savings. Please contact our customer service call center at 888-REWARD+ (888-739-2730) for further assistance.

How can I get the special black-and-red Exxon Mobil Rewards+™ card I’ve seen?
To receive an Exxon Mobil Rewards+ Premium™ status card, you must qualify for Premium status. Once you qualify, we’ll let you know that your gift, containing a Premium status card, is ready. Both of your loyalty cards are linked to your account and will work/will track your purchases. Your points balance will still be available if you use either card. If you want to use the Exxon Mobil Rewards+ app or your Alt-ID (phone number) at the pump and not a plastic card, Premium status will still work as well. You do not need to update your Exxon Mobil Rewards+ app with the new Premium status card number.

Earning more with Premium status

What is Exxon Mobil Rewards+ Premium™ status?
Premium status is a tier within Exxon Mobil Rewards+™. Once you qualify to become a Premium Status member, you will earn 2x base points — equal to 6 cents per gallon — on qualifying purchases of Synergy Supreme+™ gas. Plus, we’ll surprise you with other exclusive offers and perks.

How do I become a Premium status member?
To achieve Exxon Mobil Rewards+ Premium™ status, simply fill up with Synergy Supreme+™ premium gas at least 3 times in a calendar month with at least 8 gallons. Just keep filling up 3 times a month to maintain your Premium status. Miss a fill-up? No problem. You still have 3 months before your benefits expire.

Why did I receive an email about a special gift asking to verify my mailing address?
If you achieved Premium status and received this email, we want to send you a gift to show our appreciation for your loyalty and for purchasing Synergy Supreme+™ premium gas. We are simply asking you to verify your mailing address to ensure we send it to the right location. Your Premium status gift may take up to 4 weeks to arrive.

Terms & Conditions

Where can I find the Exxon Mobil Rewards+™ program and mobile app Terms & Conditions?
You can review the Exxon Mobil Rewards+ program and mobile app Terms & Conditions through the mobile app or at https://www.exxon.com/en/terms-conditions.

When did I accept the Terms & Conditions and Privacy Policies?
By tapping "Submit" to create an account, you agreed to accept the Terms & Conditions and the Privacy Policies for the Exxon Mobil Rewards+™ program and mobile app. Creation of an account through the mobile app will automatically enroll you in the Exxon Mobil Rewards+ program.

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