FAQs: Exxon Mobil Rewards+™

How the Exxon Mobil Rewards+™ program works

What are the benefits of the program?
With the Exxon Mobil Rewards+™ program, you can earn points on items you purchase every day — like fuel, convenience store items and car washes. For every 100 points you earn, you can redeem for $1 in savings.

What do I earn points on?
You will earn 3 points per gallon on fuel and 2 points for every $1 you spend in the convenience store or on car washes. You'll also get access to special bonus point offers so you can earn points even faster. Plus, if you achieve Exxon Mobil Rewards+ Premium™ status, you can earn double base points on every gallon you purchase of Synergy Supreme+™ premium gasoline.

When can I begin earning and redeeming my points?
You will be able to earn points immediately when you pick up an Exxon Mobil Rewards+™ card. However, you must register your card to begin using points. You can register your card at emrewards.com/register, through our Exxon Mobil Rewards+ app or through our customer service call center at 888-REWARD+ (888-739-2730).

How many points do I need to have before I can redeem them for savings?
As soon as you reach 100 points, you can begin using them for savings on eligible purchases. Every 100 points is $1 off your purchase! You may use a maximum of 5,000 points in a single purchase for up to $50 in savings.

What happens if I select to redeem points, but my total is less than the points?
If you select to use your points but your total is less than the points’ value, your unused points will remain in your account to be used on future purchases.

Can I redeem points at the pump or in the store?
Yes; both! You can choose to redeem points for dollars off on the screen on the pump. Or, choose to use points in the convenience store when you pay for fuel and store items. You also can select to redeem points for dollars off in the mobile app before authorizing the pump to begin fueling.

How do I earn points on convenience store purchases or car washes?
You can earn points by fueling with the app, entering your Alt-ID (phone number) or swiping your physical Exxon Mobil Rewards+™ card. You can access the barcode in the app by tapping the loyalty point total in the top right corner of the home screen or under the loyalty section on the Account page. Please note that you will not earn points on car washes purchased at the car wash kiosk located near the car wash.

How do I earn or redeem points at the fuel pump?
To earn points at the pump, before providing a credit/debit card you may use the Exxon Mobil Rewards+™ app, enter your Alt-ID (phone number) or swipe your physical Exxon Mobil Rewards+ card. You also can select how many points you’d like to redeem at the pump.

How do I redeem points when checking out at the convenience store?
Inside the convenience store, you may use the Exxon Mobil Rewards+™ app, enter your Alt-ID (phone number) or swipe your physical Exxon Mobil Rewards+ card at checkout. Then select how many points you’d like to redeem.

Can I make contactless payments?

Yes, you can use your smartphone to pay at the pump with reduced contact! Just hold your phone near the reader or scan the QR code on the pump and follow the simple instructions onscreen to pay. If you have the Exxon Mobil Rewards+ app, it will open at the payment page. If you have not downloaded our app, you’ll be taken to a payment screen to pay using Apple Pay or Google Pay. You can join the Exxon Mobil Rewards+ program and download the app too after you pay. Now you’ll earn points with every payment.

Do I earn Exxon Mobil Rewards+ points on contactless payments?

Yes, if you pay through the Exxon Mobil Rewards+ app you’ll earn on every fuel purchase, even contactless payments! You can download our app from the App store or Google Play store.

Can I earn/redeem points on alcohol?
Generally, base points on alcohol can be earned in all states except Alabama, Arizona, Arkansas, California, Connecticut, Delaware, Hawaii, Kentucky, Louisiana, Maine, Mississippi, Missouri, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Dakota, Texas, Utah and West Virginia.

Can I earn/redeem points on tobacco?
Base points cannot be earned on tobacco purchases. Generally, bonus points can be earned on purchases in all states except Alaska, Arkansas, Connecticut, Hawaii, Mississippi, New Jersey and New York City. Points cannot be used on tobacco purchases.

Can I earn/redeem points on milk?
Points can be earned and used in all states except Pennsylvania, Maine and Massachusetts.

When will my points expire?
Points earned in 2019 will expire on December 31, 2020. Points earned in 2020 will expire on December 31, 2021.

Where can I redeem my points?
Simply use our station finder to find the closest participating Exxon™ or Mobil™ station. Please note that Exxon and Mobil stations with a 7-Eleven convenience store do not issue points on purchases paid for inside the convenience store.

Enrolling for rewards

How do I sign up?

Sign up or register your card online or with the Exxon Mobil Rewards+™ app. You’ll need to enter your full name, phone number, mailing address and email address. We use your mailing address to send your card and special mail offers. Your phone number is also your Alt-ID at the pump and convenience store to earn rewards without your card.

Do I need to have an Exxon Mobil Rewards+™ card to redeem points?
No; you do not need your card to redeem points. You can easily redeem points using your Alt-ID (phone number) or the Exxon Mobil Rewards+ mobile app.

What is my PIN and how can I reset it?
Your PIN is set up when you register your account. Your PIN can be reset by logging in
here and navigating to My Account. Your PIN is required for redeeming points when using your Alt-ID (phone number).

Do I need my PIN to redeem points?
You will need your PIN when you are using your Alt-ID (phone number) to redeem points. You do not need your PIN to redeem points when you are using the mobile app or the physical card.

Can I link my credit card or Smart Card to my Exxon Mobil Rewards+™ account?
You cannot link a payment method to a physical Exxon Mobil Rewards+ card, but you can download the Exxon Mobil Rewards+ app for free, sign into the app with your Exxon Mobil Rewards+ account information, and add a valid method of payment to the app.

Cards and accounts

What if I don't receive my Exxon Mobil Rewards+™ card in the mail?
Your card may take up to 4 weeks to arrive and will be mailed to the address you provided during enrollment. While waiting for your physical card to arrive in the mail, you may always use your Alt-ID (phone number) at the fuel pump and inside the convenience store to earn points on all transactions. If you don’t receive your card in the mail, please contact our customer service call center at 888-REWARD+ (888-739-2730) for further assistance.

What do I do if I lose my rewards card?
You may always use your Alt-ID (phone number) at the fuel pump and inside the convenience store to continue earning points on all transactions. You can also download the app so you can earn points and pay for fuel through the app. If you would like a replacement card, call our customer service center at 888-REWARD+ (888-739-2730), and we'll send you one right away.

Can I add multiple Exxon Mobil Rewards+™ cards to one Exxon Mobil Rewards+ account?
No; you can only use one Exxon Mobil Rewards+ card with a single Exxon Mobil Rewards+ account.

Can I link one Exxon Mobil Rewards+™ card to multiple Exxon Mobil Rewards+ accounts?
Yes; you can link multiple Exxon Mobil Rewards+ accounts together to share all earned points for savings. Please contact our customer service call center at 888-REWARD+ (888-739-2730) for further assistance.

How can I get the special black-and-red Exxon Mobil Rewards+™ card I’ve seen?
To receive an Exxon Mobil Rewards+ Premium™ status card, you must qualify for Premium status. Once you qualify, we’ll let you know that your gift, containing a Premium status card, is ready. Both of your loyalty cards are linked to your account and will work/will track your purchases. Your points balance will still be available if you use either card. If you want to use the Exxon Mobil Rewards+ app or your Alt-ID (phone number) at the pump and not a plastic card, Premium status will still work as well. You do not need to update your Exxon Mobil Rewards+ app with the new Premium status card number.

Earning more with Premium status

What is Exxon Mobil Rewards+ Premium™ status?
Premium status is a tier within Exxon Mobil Rewards+™. Once you qualify to become a Premium Status member, you will earn 2x base points — equal to 6 cents per gallon — on qualifying purchases of Synergy Supreme+™ gas. Plus, we’ll surprise you with other exclusive offers and perks.

How do I become a Premium status member?
To achieve Exxon Mobil Rewards+ Premium™ status, simply fill up with Synergy Supreme+™ premium gas at least 3 times in a calendar month with at least 8 gallons. Just keep filling up 3 times a month to maintain your Premium status. Miss a fill-up? No problem. You still have 3 months before your benefits expire.

Why did I receive an email about a special gift asking to verify my mailing address?
If you achieved Premium status and received this email, we want to send you a gift to show our appreciation for your loyalty and for purchasing Synergy Supreme+™ premium gas. We are simply asking you to verify your mailing address to ensure we send it to the right location. Your Premium status gift may take up to 4 weeks to arrive.

AARP and Exxon Mobil Rewards+

Who can become an AARP member?

Anyone 50 and over can become an AARP member to enjoy all the great member benefits. For those under 50, you can get an Associate Membership and still enjoy many benefits.

What if I am not an AARP member today. How can I become one?

You can join AARP or renew your membership at www.aarp.org.

What if my AARP membership is expired?

You need an active AARP membership to link to Exxon Mobil Rewards+. You can renew your membership at www.aarp.org.

What are the benefits of linking my AARP membership?

New to Exxon Mobil Rewards+ members will receive a 200-point sign-up bonus. All AARP members who link their memberships will receive 1 additional point on fuel per gallon and 1 additional point per dollar spent in the C-Store. There will also be special "AARP Member Days" where members earn double the points on a single fuel transaction.

Do AARP member offers stack with existing Exxon Mobil Rewards+ offers?

Yes, your AARP member offers are in addition to the general Exxon Mobil Rewards+ offers open to all members.

How do I link my AARP and Exxon Mobil Rewards+ memberships?

If you are already an Exxon Mobil Rewards+ member, you can select "Link my AARP membership" under My Account and then enter your AARP membership number online or in the app. If you are not an Exxon Mobil Rewards+ member, you will first need to join the program by downloading the app or visiting exxonmobilrewardsplus.com. Then select "Link my AARP membership" while completing your Exxon Mobil Rewards+ registration.

How many Exxon Mobil Rewards+ accounts can be linked to one AARP membership?

You may link up to two Exxon Mobil Rewards+ accounts as AARP members and their spouse or partner are eligible to receive the benefits of this offer.

What if I cannot find my AARP membership number?

If you cannot locate your AARP membership number, you can enter your First and Last Name, Birth Date, and Zip code to find and link your membership.

What if I cannot find my AARP membership number and my membership is not found using the alternate details?

You can call the AARP helpdesk at 1-888-687-2277 for help with your AARP membership account info.

Can I earn and redeem my points at any Exxon or Mobil station?

You can earn and redeem points at all Exxon and Mobil stations participating in Exxon Mobil Rewards+. You can view participating stations in the Exxon Mobil Rewards+ app or on exxon.com.

When will I get my 200 points signup bonus in Exxon Mobil Rewards+?

If you are a new Exxon Mobil Rewards+ member and have successfully linked your AARP membership, you will receive the 200 points in your account after your first fuel transaction of 5 gallons or more. Please note that it could take up to 24 hours for your points to appear.

How will I know when it's an AARP member bonus day?

You will receive an email informing you of upcoming AARP member days.

How can I update my communication preferences?

You can make changes online at exxonmobilrewardsplus.com. You will need to log into your Exxon Mobil Rewards+ account and then make changes in the preference center.

Frequent Filler FAQs

What is the Exxon Mobil Rewards+ Frequent Filler™ program?

Frequent Filler is a bonus program within the Exxon Mobil Rewards+™ program. Once you qualify as a Frequent Filler, you will earn 1 extra point on fuel and 2 extra points on convenience store purchases — equal to 4 cents per gallon and 4 cents per dollar — on qualifying purchases of Synergy fuel and eligible convenience store items at Exxon and Mobil stations. Plus, we’ll surprise you with other exclusive offers and perks.

How do I become a Frequent Filler?

To receive Exxon Mobil Rewards+ Frequent Filler™ bonus points, you must be a registered member of Exxon Mobil Rewards+ and purchase 100 or more gallons of Synergy fuel in a calendar month (ie. August).

How long do I keep my Frequent Filler benefit?

Once you qualify for Frequent Filler, you will receive the benefit for the remainder of the month plus one month (ie. Qualify in August receive the benefit through September). Continue to purchase 100 gallons or more every month to maintain your Frequent Filler bonus points.

Do Frequent Filler offers stack with existing Exxon Mobil Rewards+ offers?

Yes, your Frequent Filler member offers are in addition to the general Exxon Mobil Rewards+ offers open to all members, including programs like Exxon Mobil Rewards+ Premium Status and AARP.

Terms & Conditions

Where can I find the Exxon Mobil Rewards+™ program and mobile app Terms & Conditions?

You can review the Exxon Mobil Rewards+ program and mobile app Terms & Conditions through the mobile app or at exxon.com/terms.

When did I accept the Terms & Conditions and Privacy Policies?

By tapping "Submit" to create an account, you agreed to accept the Terms & Conditions and the Privacy Policies for the Exxon Mobil Rewards+™ program and mobile app. Creation of an account through the mobile app will automatically enroll you in the Exxon Mobil Rewards+ program.

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