Privacy Policies  

EXXON MOBIL REWARDS+ ONLINE PRIVACY STATEMENT

Effective as of September 17, 2019

Exxon Mobil Rewards+ (“EM Rewards+”, “we” or “us”), a rewards program operated by ExxonMobil Oil Corporation, is committed to respecting your privacy. We want you to know how we may collect, use, share, keep, and safeguard information about you and the choices that are available to you as it relates to that information. Note that certain terms used in this Privacy Policy are defined below in Section 5.

This Privacy Policy applies to EM Rewards+, its website and any interaction between you and EM Rewards+ through apps (such as the Exxon Mobil Rewards+ App) as well as your use or access of any EM Rewards+ online services or any content that links to this statement. It does not apply to those websites that have separate terms and conditions or online privacy statements, such as those of our Sponsors or other apps, websites or services offered by us or other members of the ExxonMobil Corporate Family.

EM Rewards+ is not intended for children under 13 years of age. We do not knowingly solicit data online from, or market online to, children under 13 years of age.

We may change this Privacy Policy from time to time, so we recommend that you check the current version available on a regular basis. If we make changes to this statement, we will update the “Effective Date” at the top of this page so that you know changes have been made.

This Privacy Policy describes how we and other entities that are connected to EM Rewards+, such as our Sponsors and Service Providers, may collect, use, share, keep, and safeguard information that we get about you online. It also describes how we may combine types of information (such as Online Information and Other Information) and how we then use the combined information. We gather Online Information if you:

  • Visit or use our websites or web services;
  • Receive or reply to electronic communications from us;
  • View or click on our ads or other online content; and
  • Interact with us through social media websites and other websites and apps.

1. Collecting Information

We will collect registration information (for example: first, last name, address, phone number and email address) when you register for EM Rewards+. We may also ask for other demographic or personal information to personalize the program for you (e.g., your birthday)

The types of information we collect depends on which product or service you use.

Sometimes you give information directly to us, our Sponsors, or our Service Providers, for example, when you register. We may also collect information in other interactions between us, such as when you:

  • fill out an online form or survey;
  • log into or update the settings or preferences on your account online;
  • register or enroll in our services;
  • enter a contest, sweepstakes or register for a marketing offer;
  • buy something at Participating Locations; or
  • contact our call center.

We (and our Service Providers or Third-Party Ad-Servers) also collect information through Cookies. Most Cookies will only collect De-Identified Information such as how you arrive at our website or your general location, but, certain Cookies may collect Personal Information. For example, clicking “Remember Me” at log-in would result in a cookie storing your username. You can decide if and how your computer will accept Cookies by configuring preferences or options in your web browser. However, if you choose to reject cookies, you may not be able to use certain online products, services or features of the website. We may place Cookies when you visit our website or another company’s website where our ads appear or when you make purchases, request or personalize information, or register for certain services. If you accept the cookies used on our website or websites where our ads appear, you may give us access to information about your interests.

We (and our Service Providers or Third-Party Ad-Servers) may collect information using Cookies about:

  • the device you use to browse our websites or use our apps (for example, we may collect information about the operating system or the browser version and the type of device you use to open electronic communications from us);
  • the IP Address and information related to that IP Address (such as domain information, your internet provider and general geographic location);
  • browsing history on our websites or apps (such as what you search for, the pages you view, how long you stay, and how often you come back);
  • how you search for our websites or apps, from which website or app you came from, and which of our Sponsors’ websites you visit;
  • which ads or online content from us and our Sponsors you view, access, or click on;
  • whether you open our electronic communications and which parts you click on; and
  • the location of your mobile device or EM Rewards+ transactions.

We (and our Service Providers or Third-Party Ad-Servers) may also collect information made publicly available through third-party platforms (such as online social media platforms), through online databases or directories, or that is otherwise legitimately obtained. The collection of this information is subject to the applicable third party’s terms of use and/or privacy statement.

2. Using Information

We may use Online Information we collect about you on its own or combine it with Other Information to:

  • deliver products and services, including to:
    • recognize you when you return to our websites;
    • complete transactions;
    • tell you about updates to your accounts, products and services;
  • update you about new features, offers and benefits;
  • answer questions and respond to your requests made through our websites, call center, or apps and through third-party websites (including social media);
  • use the location of your mobile device or EM Rewards+ transactions;
  • determine how to best provide services to you and manage your accounts,
  • improve our websites or apps and make them easier to use;
  • advertise and market our products and services – and those of our Sponsors – including to:
    • present content that is tailored to your interests, including Targeted Advertising;
    • send or provide you with ads, promotions, and offers from us or our Sponsors;
    • analyze whether the ads, promotions, and offers are effective;
    • help us determine whether you may be interested in new products or services from us or our Sponsors;
    • conduct research and analysis, including to better understand our customers and our website or app users;
    • allow you to give feedback by rating and reviewing our products and services and those of our Sponsors;
    • produce data analytics, statistical research, and reports; and
    • review and change our products and services;
  • manage fraud and security risk, including to detect and prevent fraud or criminal activity;
  • safeguard the security of your information; and use it in other ways as required or permitted by law or with your consent.

3. Sharing Information

Some Online Information is Personal Information.

We will only share Personal Information as described below:

  • with our Sponsors for marketing purposes (if you do not want us to share your Personal Information, after you have enrolled please visit My Account page at www.EMrewards.com and “opt out” of sharing);
  • with regulatory authorities, courts, and governmental agencies to comply with legal orders, legal or regulatory requirements, and government requests;
  • with our Service Providers, Sponsors, regulatory authorities, and governmental agencies to detect and prevent fraud or criminal activity, and to protect the rights of EM Rewards+ or others;
  • with ExxonMobil Corporate Family;
  • with our Service Providers, including those who perform services for us and help us operate EM Rewards+ and our business (we require Service Providers to safeguard Personal Information and only use your Personal Information for the purposes we specify);
  • in the context of a sale of all or part of the ExxonMobil Corporate Family or their assets; or
  • for specific uses, products or services, when you have given your consent.

You consent, acknowledge, and agree that we can transfer Personal Information to Service Providers or companies within the ExxonMobil Corporate Family throughout the world, for example, to process transactions and provide you with our products or services. Other countries may not have the same data protection laws as the country in which you initially provided the information. However, regardless of where we process your information, we will still protect it in the manner described in this Privacy Policy.

We prohibit our Sponsors from sharing information with other third parties / companies outside of EM Rewards+ or those unaffiliated with Exxon Mobil Corporation.

If you do not agree to sharing your Online Information as described above, your only recourse is to cancel your EM Rewards+ account. You may cancel your account at any time at www.EMrewards.com (login and navigate to My Account page) or by calling 1-888-739-2730 during operational hours.

Aggregated Information or De-identified Information does not directly identify you individually; it helps us to analyze patterns among groups of people. We may share Aggregated Information or De-identified Information in several ways, for example:

  • for the same reasons as we might share Personal Information;
  • with Sponsors to help develop and market products or services and present targeted content, including Targeted Advertising;
  • with Sponsors to conduct analysis and research about customers, website and app users; or
  • with Third-Party Ad-Servers to place ads (including ads of our Sponsors) on various websites and apps, and to analyze the effectiveness of those ads;
  • with unaffiliated third parties (in exchange for compensation) for the same reasons we might share Personal Information, as well as to fund or validate consumer discounts, to help develop and market products or services and present targeted content including Targeted Advertising, conduct analysis and research about customers, website and app users, to place ads on various websites and apps, and to analyze the effectiveness of those ads including.

4. Keeping and Safeguarding Information

We have adopted security procedures to help protect against loss, misuse, and unauthorized access to the information you provide to us. Please note that no data transmission or storage can be guaranteed to be 100% secure. As a result, while we strive to protect your information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit. We take reasonable steps to securely destroy or permanently de-identify Personal Information when we no longer need it.

We will keep your Online Information only as long as required to deliver our products and services, unless we are required by law or regulation or for litigation or regulatory reasons to keep it.

You will always have a right to access, update, and change or correct your Personal Information.

You also have the choice about whether we market to you. You make this choice during your enrollment of EM Rewards+ and have the ability to change your selection on your account at www.EMrewards.com to opt out of marketing communication online.

You can choose whether you would like to receive marketing communications, including direct marketing. If you choose to not receive marketing communications from us, we will honor your choice. Please be aware that if you choose not to receive such communications, certain offers attached to the products or services you have chosen may be affected. We will still communicate with you regarding servicing your account, fulfilling your requests, or administering any promotion or any program in which you have elected to participate.

Please note that the choices you make with EM Rewards+ only apply to EM Rewards+ and do not affect choices that you may have made directly with our Sponsors or in connection with other websites or apps offered by the ExxonMobil Corporate Family (such as Exxon Mobil Rewards+ App).

If you have any questions about our online privacy statement, please call us at 1-888-Reward+ (1-888-739-2730).

5. Defined Terms

Aggregated Information - data or information relating to multiple people which has been combined. Aggregated Information includes information that we create or compile from various sources, such as from transactions or certain data from Cookies.

ExxonMobil Corporate Family - any affiliate and subsidiary of, and any company owned or controlled by, Exxon Mobil Corporation.

Cookies - a cookie is a small data file that a website stores on your computer's hard drive. Similar technologies such as web beacons, pixels, gifs, and tags also do the same thing. We use the term Cookies in this Privacy Policy to refer to all technologies that collect information in this way.

De-identified Information - data or information, including pseudonomized data, that does not directly identify you to a third party. It includes information that we may collect from various sources, such as transactions or data from Cookies.

IP Address - a number assigned to a device when connecting to the Internet.

Online Information - data or information collected on the EM Rewards+ websites as well as on websites and apps of third parties relating to topics about our business which may include Personal Information, Aggregated Information and De-Identified Information.

Other Information - EM Rewards+ internal information (for example, transaction data), and other online and offline information we collect from or about you.

Participating Locations - participating Exxon and Mobil branded service stations operated by ExxonMobil branded wholesalers and locations of other Sponsors who may become a part of EM Rewards+.

Personal Information - Information that can identify a natural person, such as name, address, telephone number, and email address.

Service Providers - any vendor, third party and/or company that performs business operations on our behalf, such as in connection with EM Rewards+, information technology support, printing, mailing, and other communications services, marketing, data processing, servicing, collections, or ad management.

Sponsors - ExxonMobil branded wholesalers and retail companies, including site operators, with whom we conduct business. These Sponsors may become a part of EM Rewards+. These Sponsors may not have a direct contractual relationship with ExxonMobil.

Targeted Advertising - ads we or our Sponsors display on websites outside the ExxonMobil Corporate Family based on the preferences or interests inferred from data collected from a particular computer or device regarding web viewing behaviors over time and across different websites.

Third-Party Ad-Servers - companies that provide the technology to place ads on websites (and apps) and track how ads perform. These companies may also place and access cookies on your device. The information they collect from our websites is in a form that does not identify you personally.


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Exxon Mobil Rewards+™ App: Privacy Policy

Effective Data of Privacy Policy: December 21, 2001

DATE OF LAST REVISION: September 17, 2019

Exxon Mobil Corporation and its affiliated companies, ("ExxonMobil") appreciate your interest in this Web site and other related or linked ExxonMobil sites or Apps (“Site”). Your privacy is important and we want you to understand our practices with respect to gathering information from visitors to the Site and with respect to the uses we make of that information. Please check each portion or page of the Site that you visit. Certain portions or pages of the Site may contain changes to the Privacy Policy applicable to your use of that portion or page, for example, certain applications may request additional information from you.

Information and Uses

When someone visits the Site, our web servers automatically gather information that allows the site to communicate with the visitor's computer or device during the visit. We also collect information such as the number of visits to the Site, which parts of the Site visitors select, IP address (the Internet address assigned to your computer from your Internet Service Provider), domain type, browser type (e.g., Firefox, Chrome or Internet Explorer), date and time of day. We use such information only for statistical purposes that help us design and administer the Site. This information does not disclose Personal Information that would permit us to identify or locate individual visitors. We use analytics software to track usage and behavior on the Site.

The site may include opportunities for you to submit Personal Information, that is, information that could identify a specific individual such as names, addresses, e-mail addresses, and telephone numbers. If you personalize the Site, complete an order form, enter a contest, or submit other information to us, you may provide us with Personal Information. We may collect and use that Personal Information to provide you with products or services, to bill you for products and services you request, to tell you about ExxonMobil products and services which we think may be of interest to you, or to communicate with you for other purposes.

As explained below in the section on Sharing Information with Third Parties, we do not distribute or sell Personal Information to third parties for the purpose of allowing them to market their products and services to you. If you do not wish to receive marketing communications from us, you may unsubscribe at any time by using the link on the communication or by contacting us at our Data Privacy Office email.

Information Placed on Your Computer

We may store some information (commonly known as a "cookie") on your computer when you look at or use the Site. This information facilitates customizing your use of the Site and helps to avoid the need for you to re-enter your details every time you visit it. You can decide if and how your computer will accept a cookie by configuring your preferences or options in your browser. However, if you choose to reject cookies, you may not be able to use certain online products, services or features on the Services.

We use third-party advertising technology to provide ads when you visit sites upon which we advertise. This technology will not process any information that can be used to personally identify you, that is it will not include your name, address, or other personal information. When you access an ad, a "cookie" file will be stored on your computer. This information is used to help manage our on-line advertising. To learn more about the third-party ad-serving technology, cookies, and how to "opt-out" please click here (note: you will be taken to a third-party website).

Information from Children

ExxonMobil does not seek through the Site to gather Personal Information from or about persons under the age of 17.

Hyperlinks

This site has links to sites that ExxonMobil does not own, control, or maintain. We cannot be responsible for their privacy policies and practices and we make no representations or warranties about the privacy practices of those sites. Similarly, we cannot be responsible for the policies and practices of any site from which you linked to our Site. We recommend that you check the privacy policy of other sites and contact the operator if you have concerns or questions.

Sharing Information with Third Parties

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, deliveries, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments and providing customer service. They have access to Personal Information needed to perform their functions, but may not use it for other purposes.

Your Choices

You have a number of choices about how we handle information we collect or receive about you.

Email. You may opt out of receiving future promotional email communications from us by clicking the “Unsubscribe” link in the footer of promotional email communications and updating your preferences. Please note that we may continue to send you transactional or service-related emails regarding your account.

SMS and MMS. You may opt out of receiving promotional SMS and MMS messages (i.e., text messages) from us by replying “STOP” to any message, which is free of charge. Please note that we may respond to your opt-out request with a message confirming that you have successfully opted out.

Data Transfers

Personal data collected by ExxonMobil may be transferred among its various divisions and affiliated companies in other countries. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to other countries, we will protect that information as described in this Privacy Policy. Such transfers may involve the transfer of Personal Information from countries within the European Economic Area to countries outside the E.E.A. By submitting data on the Site, the visitor provides explicit consent to these transfers, including transborder transmission of data covered by this Privacy Policy.

Data Security

We have adopted security procedures to help protect against loss, misuse, and unauthorized access to the information you provide to us. Please note that no data transmission or storage can be guaranteed to be 100% secure. As a result, while we strive to protect your information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit and cannot be responsible for the theft, destruction, or inadvertent disclosure of your information.

Your California Privacy Rights

ExxonMobil does not sell or distribute your Personal Information to third parties for purposes of allowing them to market their products and services to you.

Some web browsers may transmit “do-not-track” signals to the websites with which the user communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. Because there currently is no industry standard concerning what, if anything, websites should do when they receive such signals, ExxonMobil currently does not take action in response to these signals. If and when a final standard is established and accepted, we will reassess how to respond to these signals.

Conditions of Use, Notices and Revisions

If you choose to visit our Site, your visit and any dispute over privacy is subject to this Privacy Policy and our General Terms of Use of our Site, including any limitations on damages, arbitration of disputes and application of law provisions. We reserve the right to change this Policy at any time without notice.

Contacting ExxonMobil about the content of this Privacy Policy

If you have any questions about the content of this Privacy Policy, please contact ExxonMobil's Data Privacy Office at the following address:

Data Privacy Office
c/o ExxonMobil Business Support Center Hungary Ltd.
Váci út 81-85
Budapest
H-1139
Hungary
Data.privacy.office@exxonmobil.com

When we make material changes to this Privacy Policy, we will post the changes on this page and update the revision date at the top of the Privacy Policy. We encourage you to view our Privacy Policy regularly for updates.

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