Frequently asked questions
Can I pay contactlessly at Exxon and Mobil stations?
Yes, you can pay with the Exxon Mobil Rewards+ app, use your Alexa enabled device and say "Alexa, pay for gas", or use a digital wallet on your smartphone to tap and pay at the pump with Apple Pay or Google Pay.
Do I earn Exxon Mobil Rewards+ points on contactless payments?
Yes, if you pay through the Exxon Mobil Rewards+ app, you’ll earn on every fuel purchase, even contactless payments! You can download our app from the App store or Google Play store.
Who should I contact if I have an issue with my contactless payment experience or my Exxon Mobil Rewards+ app?
Consumer questions should be directed to the consumer helpdesk: 1-888-739-2730.
Apple app clip
What is an “app clip”?
An app clip is a new iOS 14 feature that pops up when an eligible Apple device activates an app clip. Our app clip is a simplified version of the Exxon Mobil Rewards+™ app, allowing consumers to quickly pay for fuel via Apple Pay® without downloading and installing an app.
Which phones can read the app clip tag?
Users with Near-Field Communication-enabled iPhones on iOS 14 can hold their phone near the app clip tag to open the app clip. NFC is automatically enabled on iPhones XS and newer but must be activated on iPhones 7-X by opening the NFC Tag Reader in Control Center before holding iPhone to the tag. Alternatively, simply scan the tag’s QR code with an eligible iPhone camera.
What happens if I hold up an iPhone older than the iPhone XS to the app clip tag?
The app clip will open on iPhones 7-X with iOS 14 if the NFC Tag Reader in the Control Center is open. If not, a web payment experience will open, similar to the Exxon Mobil Rewards+ app.
Can I use the app clip on other products besides an iPhone, such as Apple Watch or iPad, Fitbit, etc.?
No. At this time, the app clip will only work on eligible iPhones.
What happens if I have already installed the Exxon Mobil Rewards+ app and try to activate the app clip?
You will be redirected to the Exxon Mobil Rewards+ app for the full app experience instead the simplified app clip experience.
Can I earn and redeem Exxon Mobil Rewards+™ loyalty points when using the app clip?
If you are an existing Exxon Mobil Rewards+ member, you will need to log in to the app to earn and redeem. New users who enroll through the App Clip can sign up for the Exxon Mobil Rewards+ program through Apple to earn and redeem 3¢/gal in points on fuel and 2¢ per dollar spent in points on snacks, drinks, car washes and more. To unlock full benefits, download the app to earn bonus points.
I have an Android device. Can I use the app clip?
If you hold your NFC-enabled Android device near the app clip tag, a web-version of the Exxon Mobil Rewards+ app will open, allowing you to pay with Google Pay. Alternatively, you can tap your NFC-enabled Android device to the new Google Pay tag on the pump or scan the QR code with an open camera to pay with Google Pay.
I see a Google Pay tag on the pump. How do I use it?
There are two ways to use the Google Pay tag on the pump for contactless payment: tap it with your device or scan it with your phone's camera. Android users can tap their device to the Google Pay tag to open their Exxon Mobil Rewards+ app or a web payment experience similar to the Exxon Mobil Rewards+ app. Android or iOS users with the new Google Pay app can scan the Google Pay QR code to pay with the new Google Pay app. Exxon Mobil Rewards+ app users who scan the Google Pay sticker will be brought to pay.google.com/gas/exxonmobil or the Google Pay app to pay for fuel.
How do I use Google Pay at the pump?
You can pay for fuel with Google Pay through the Exxon Mobil Rewards+ app or by tapping or scanning the Google Pay tag on the pump with eligible devices.
Which phones will read the Google Pay tag?
The Google Pay tag will open a web payment experience on any NFC-enabled Android device that has Google Pay set up when the phone is tapped on the embedded NFC tag or the QR code is scanned with the open camera.
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