FAQs: Speedpass+™ and Speedpass key tag  

How do I get the app?

You can download the Speedpass+ app on the App Store or get it on Google Play.

Why should I get the app?

The Speedpass+ app makes it easy to find nearby stations, pay securely from the driver’s seat, track your transactions and earn rewards automatically. Plus, you’ll get bonus fuel savings with special in-app promotions.

What is the latest app version?

The latest version is 4.16.1, as of the update on March 25, 2019.

Help! My app isn’t working. What do I do?

You can call our customer service center at 888-REWARD+ (888-739-2730) or email us anytime at speedpass.plus.us@exxonmobil.com. We’re happy to help you figure out how to solve the problem.

What happened to the Speedpass key tag?

Speedpass key tag is retired, as of June 30, 2019. We encourage you to switch to the next generation of convenient payment – the Speedpass+ app! Unlike the key tag, the app lets you earn rewards automatically with every fuel purchase. Just link your Exxon Mobil Rewards+™ account to the app. Plus find a station, get special bonus offers and more.

What should I do with my old Speedpass key tag?

  1. We suggest that you download the Speedpass+ app and set up your new account.
  2. Visit Speedpass.com and delete the credit card linked to your Speedpass™ key tag device.
  3. You can simply discard your Speedpass key tag. You may also choose to crush it to ensure the glass components inside the casing no longer function.

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