What types of phones run the Speedpass+ app?
The Speedpass+ app is available on the App Store for iOS 8 and 9 and on Google Play for phones running Android™ OS 4.0 – 6.0.
What forms of payment will the Speedpass+ app accept?
The Speedpass+ app accepts all major credit cards, debits cards, ExxonMobil Personal Cards, ExxonMobil Smart Cards, checking account and Apple Pay.
How do I add my credit card or debit card to my Speedpass+ account?
Launch the Speedpass+ app. Select "My Account," then "Payment Methods" for Apple® devices and “Wallet” for Android™ devices followed by "Add Payment."
How do I apply for an ExxonMobil Consumer Credit Card to link to the Speedpass+ app?
Please go to www.exxonmobilcard.com to learn how to apply for an ExxonMobil Consumer Credit Card.
How do I add my Apple Pay information to my Speedpass+ account?
If you have Apple Pay set up on your compatible devices, simply download the Speedpass+ app and create an account. Your Apple Pay information is automatically added to your account.
If Apple Pay is not set up on your compatible devices, you can set it up in the Speedpass+ app under “My Account.” Choose “Payment Methods” then “Add Payment” followed by “Set up Apple Pay.”
How do I pay for fuel using Apple Pay?
First, select “Pay for Fuel” and select your pump number. After selecting “Authorize Pump,” place your finger on Touch ID®. You do not have to tap your phone to the pump to make a purchase.
What credit cards are supported by Apple Pay within the Speedpass+ app?
At this time, the Speedpass+ app supports Visa, American Express and MasterCard when using Apple Pay as your payment method.
What should I do if I need help adding a credit or debit card to Apple Pay?
Your bank and AppleCare are ready to help you with issues when adding credit or debit cards to your device. You can contact your bank or AppleCare, who will help you resolve your issue.
Does Apple Wallet show my recent transactions?
When you view your card in Apple Wallet, you’ll see the last transaction for each credit card or debit card. You might also see the last 10 transactions for your cards. Just tap the card and tap the i. Depending on your bank, you might see only transactions made from your device. Or you might see all transactions made from your credit or debit card amount, including all Apple Pay devices and your actual card.
Why is my transaction amount sometimes reported differently in Apple Wallet?
Some banks provide only initial authorization amounts to Wallet, which might be different from the final transaction amount. Depending on your bank, you might see different transaction amounts from locations such as restaurants, gas service stations, hotels, and car rental companies. Always refer to the credit or debit card statement from your bank for final transaction details.
Can I use Apple Pay to purchase items inside the convenience store?
Unfortunately, this feature is not yet available.
What is ACH?
ACH stands for Automated Clearing House. ACH provides you with the opportunity to link your checking account as a form of payment.
How do I enroll my checking account for ACH (Automated Clearing House) payment within the Speedpass+ app?
Launch the Speedpass+ app. Select "My Account," then "Payment Methods" for Apple® devices and “Wallet” for Android™ devices followed by "Add Payment." Enter your first and last name, address, state, zip code, phone number, email address, driver's license number, checking account number, and bank account number.
What information do I need to provide to enroll my checking account for ACH (Automated Clearing House) payment within the Speedpass+ app?
You will need to provide your first and last name, address, state, zip code, phone number, email address, driver's license number, checking account number, and bank account number.
Are there any fees for utilizing a checking account with the Speedpass+ app?
The Speedpass+ app does not charge any fees for using ACH for payment within the Speedpass+ app. Please check if your financial institution charges a fee for using ACH as a form of payment. Please review the Speedpass+ Terms and Conditions for information regarding fees related to returns due to insufficient funds.
Can a joint checking account be enrolled for more than one Speedpass+ account for ACH (Automated Clearing House) payment within the Speedpass+ app?
Yes, a joint checking account can be enrolled more than once. For example, a husband and wife can each enroll their shared bank account for payment within the Speedpass+ app for their respective Speedpass+ accounts.
When using my bank account for payment within the Speedpass+ app, is there a hold on funds placed on my account?
Similar to writing a check, there is no hold on funds placed on your account when attempting an ACH transaction with your enrolled bank account within the Speedpass+ app. The entire amount of the transaction will be charged to your checking account when the transaction is presented to your bank for payment.
How do I authenticate my checking account after I have submitted my account information?
Launch the Speedpass+ app. Select "My Account", “Payment Methods” for Apple® devices and “Wallet” for Android™ devices select your ACH account and click on the "Tap to Verify" shown under your checking account information. After clicking the link, enter the sum of the small deposits and the last four digits of the enrolled checking account.
After I have submitted my account information, how quickly will I receive the two small deposits needed for bank account authentication?
The small deposits could take up to 2-3 business days to be posted to your checking account.
How secure is linking my checking account to the Speedpass+ app?
The Speedpass+ app has the same security standards as any bank, so your data is kept private and secure. The initial setup process also has built-in customer authentication steps to confirm the validity of the customer and bank account.
Can I get cash back with the Speedpass+ app?
Cash back is not available through the Speedpass+ app.
Can I enroll my savings account for ACH (Automated Clearing House) to link payment to my checking account within the Speedpass+ app?
No. You may only have your personal checking account enrolled for payment within the Speedpass+ app.
Who do I contact regarding general questions related to using my bank account for ACH (Automated Clearing House) payment within the Speedpass+ app?
Please contact Speedpass+ Customer Service at 1-800-243-9966.
Who do I contact regarding enrollment or transaction decline questions related to using my bank account for ACH (Automated Clearing House) payment within the Speedpass+ app?
We encourage you to write or call TeleCheck, the ACH (Automated Clearing House) processor, to obtain any needed information in TeleCheck's files.
TeleCheck Customer Service 1-877-277-8165
or write to:
TeleCheck Customer Service
Attn 677, P.O. Box 4513
Houston, TX 77210-4513
Under the Fair Credit Reporting Act, consumers have the right to a free copy of a consumer report held in TeleCheck's files for a period of 60 days following the adverse action. Consumers may also dispute the accuracy or completeness of any information in TeleCheck's consumer report.
What information should I have available when I contact TeleCheck customer service?
TeleCheck can access your account using one of the following enrolled identifiers: name, driver's license number, bank account information (routing and account number), email address or phone number.