It's the app that pays for gas.
What is the Speedpass+™ app?
Speedpass+ is the exclusive ExxonMobil app that lets you pay for gas using your smartphone.
- Finds all participating Exxon or Mobil stations near you
- Safely encrypts your payment information
- It's faster than using a credit card swiping method
- Available only in select areas
FAQ's about the Speedpass+ app
How do I use the Speedpass+ app?
It’s easy. Launch the Speedpass+ app. Select pay and find your pump number. Select the one that corresponds to your pump, and authorize the transaction..
How does the Speedpass+ app know my location?
ExxonMobil takes privacy very seriously, so your location will never be used without your permission. The Speedpass+ app obtains your location from your mobile phone through its geo-location feature. Please ensure this feature is turned on for the Speedpass+ app. If your location based services are turned on, the Speedpass+ app will be able to use it to identify which station you are at. If your location based services are turned off, or there is interference, you will be directed to scan the QR code.
What if the app doesn’t recognize my location?
The Speedpass+ app will direct you to scan the QR code on the pump and register it that way.
How do I scan the QR code?
When you are directed to "scan the QR code," your phone's camera will open automatically in the Speedpass+ app. Hold your phone two inches away from the pump, and center the QR code (looks like a pixilated square) on your screen. The app will scan the code once it’s in view.
How do I select my grade of fuel?
Select as you normally would at the pump.
Where is my receipt?
In Settings, you can select how you’d like to receive your receipt. You can choose to receive receipts through email, at the pump or both. Whichever option you choose, a history of your transactions is available in the “History” section. Historical receipts can be viewed and forwarded via email.
Can I access the Speedpass+ app with my phone number like other ExxonMobil loyalty programs?
No. The Speedpass+ app does not use your phone number.
What is the Station Survey?
If you own an iPhone, the Station Survey will appear on the home page of the app for 24 hours after a transaction. This is an opportunity for you to provide feedback about your station experience. Your feedback is greatly appreciated.
What types of phones run the Speedpass+ app?
The Speedpass+ app is available on the App Store℠ for iOS 8 and 9 and on Google Play™ for phones running Android OS 4.1-4.4 and 5.0.
How do I add my credit card?
After launching the Speedpass+ app, credit cards can be added under “My Account” in either “Wallet” for iPhone or “Payment Types” for Android devices.
Which credit cards will the Speedpass+ app accept?
If you own an iPhone, the Speedpass+ app accepts all major credit cards, debits cards, ExxonMobil Personal Cards and ExxonMobil Smart Cards.
For Android users, until December 15th, the Speedpass+ app will only accept ExxonMobil Personal Cards and ExxonMobil Smart card.
What if I don't have an ExxonMobil Consumer Credit Card to link to the Speedpass+ app?
Please go to www.exxonmobilcard.com to learn how to apply for an ExxonMobil Consumer Credit Card.
How do I enroll my checking account for ACH (Automated Clearing House) payment within the Speedpass+ app?
Launch the Speedpass+ app. Select "My Account," then "Payment Types" followed by "Add Payment Type." Enter your first and last name, address, state, zip code, phone number, email address, driver's license number, checking account number, and bank account number.
What information do I need to provide to enroll my checking account for ACH (Automated Clearing House) payment within the Speedpass+ app?
You will need to provide your first and last name, address, state, zip code, phone number, email address, driver's license number, checking account number, and bank account number.
What is ACH?
ACH stands for Automated Clearing House. ACH provides you with the opportunity to link your checking account as a form of payment.
Are there any fees for utilizing a checking account with the Speedpass+ app?
Speedpass+ does not charge any fees for using ACH for payment within the Speedpass+ app. Please check if your financial institution charges a fee for using ACH as a form of payment. Please review the Speedpass+ Terms and Conditions for information regarding fees related to returns due to insufficient funds.
Can a joint checking account be enrolled for more than one Speedpass+ account for ACH (Automated Clearing House) payment within the Speedpass+ app?
Yes, a joint checking account can be enrolled more than once. For example, a husband and wife can each enroll their shared bank account for payment within the Speedpass+ app for their respective Speedpass+ accounts.
When using my bank account for payment within the Speedpass+ app, is there a hold on funds placed on my account?
Similar to writing a check, there is no hold on funds placed on your account when attempting an ACH transaction with your enrolled bank account within the Speedpass+ app. The entire amount of the transaction will be charged to your checking account when the transaction is presented to your bank for payment.
How do I authenticate my checking account after I have submitted my account information?
Launch the Speedpass+ app. Select "My Account" and click on the "Tap to Verify" link shown under your checking account information. After clicking the link, enter the sum of the small deposits and the last four digits of the enrolled checking account.
After I have submitted my account information, how quickly will I receive the two small deposits needed for bank account authentication?
The small deposits could take up to 2-3 business days to be posted to your checking account.
How secure is linking my checking account to the Speedpass+ app?
The Speedpass+ app has the same security standards as any bank, so your data is kept private and secure. The initial setup process also has built-in customer authentication steps to confirm the validity of the customer and bank account.
Can I get cash back with the Speedpass+ app?
Cash back is not available through the Speedpass+ app.
Can I enroll my savings account for ACH (Automated Clearing House) to link payment to my checking account within the Speedpass+ app?
No. You may only have your personal checking account enrolled for payment within the Speedpass+ app.
Who do I contact regarding general questions related to using my bank account for ACH (Automated Clearing House) payment within the Speedpass+ app?
Please contact Speedpass+ Customer Service at 1-800-243-9966.
Who do I contact regarding enrollment or transaction decline questions related to using my bank account for ACH (Automated Clearing House) payment within the Speedpass+ app?
We encourage you to write or call TeleCheck, the ACH (Automated Clearing House) processor, to obtain any needed information in TeleCheck's files.
TeleCheck Customer Service 1-877-277-8165
or write to:
TeleCheck Customer Service
Attn 677, P.O. Box 4513
Houston, TX 77210-4513
Under the Fair Credit Reporting Act, consumers have the right to a free copy of a consumer report held in TeleCheck's files for a period of 60 days following the adverse action. Consumers may also dispute the accuracy or completeness of any information in TeleCheck's consumer report.
What information should I have available when I contact TeleCheck customer service?
TeleCheck can access your account using one of the following enrolled identifiers: name, driver's license number, bank account information (routing and account number), email address or phone number.
Can I use the Speedpass+ app with the Plenti Rewards Program?
At participating locations, you may earn Plenti points by swiping your Plenti card in the card reader BEFORE using your Speedpass+ app to pay.
How does the Speedpass+ app work with my Plenti card?
You will need to follow these steps to earn or redeem Plenti points using your Speedpass+ app:
1. Open the Speedpass+ app
2. Select "Pay"
3. Select pump if geo-location is active or scan the QR code on the pump
4. If you receive a car wash prompt, select a car wash, or select ‘No Thanks’
5. Then begin the Plenti process at the pump by pressing the LOYALTY button and selecting Plenti or pushing “Yes” for Loyalty and following the screen prompts. If there is no LOYALTY button at the pump, please skip to Step 6.
6. Insert your Plenti rewards card into the card reader or enter your 16-digit Plenti number.
7. If you have Plenti points to redeem, the screen will prompt you to select “Yes or No” to redeem. To redeem points, select “Yes” and follow the screen prompts. If you do not wish to redeem points, select “No” and skip to step 8 to activate the pump.
8. To activate the pump and pay for your purchase, select “Authorize” in the Speedpass+ app and begin fueling.
How secure is the app?
The Speedpass+ app has the same security standards as required of banks, so your data is kept private and secure. The initial setup process also has built-in customer authentication steps to confirm the validity of the customer and credit card or checking account.
What happens if my phone is lost or stolen?
We sure hope you don’t lose your phone. But just in case, we recommend adding an extra layer of security to the Speedpass+ app by enabling a PIN number.
How is my credit card information stored on the Speedpass+ app?
All information is stored in a secure environment.
Is it safe to use my cell phone at a gas pump?
Independent research shows that smartphone technology can be used safely for pump payment. This, of course, requires safe behavior to avoid distraction.
Never use your cell phone when driving, or talk to others when they are driving.
Please use your phone responsibly.
Make sure your car is parked safely and shut off before using your phone.
Don't use your phone when walking across the station. There are cars and people moving here, and we don’t want you to run into either.
Remain alert and aware of your surroundings. This can prevent all kinds of mishaps, whether you're using your phone here, or somewhere else.
Don't use your phone while standing in the vehicle lane. It’s for vehicles, and we want you to be safe.
Speedpass+ terms & conditions
With credit cards, gift cards, Speedpass™ key tags and the Speedpass+™ app there are so many ways to pay and be on your way.
With Speedpass you simply wave and pay to get back on the road faster
ExxonMobil gift cards are the best way to help someone reach those meaningful destinations.
Faster than using a traditional credit card swiping method.
Speedpass™ and Speedpass+™ are trademarks or registered trademarks of Exxon Mobil Corporation or one of its subsidiaries.
Apple, the Apple™ logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play and Android are trademarks of Google Inc.
*Subject to credit approval. Account must be open and in good standing to qualify. Statement credits will be applied monthly on your billing statement with qualifying purchases. As used above, “month” refers to your monthly billing cycle, which may not coincide with a calendar month. Total annual credit not to exceed $72.